Trying to install demo content, followed other advice in forum, now whole install is down

[PropagandaSport]

Hi,
I was getting the error of “your page is not formatted probably” or something like that when I was trying to import the demo content… I read on another post that someone advised to add to wp-config;
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

• After having done this, my site is completely been thrown out and is no longer accessible (even after removing the above code from the wp-config)

Any advice?

Warning : Trying to access array offset on value of type bool in /homepages/44/d418886933/htdocs/renoviamainpage/wp-content/plugins/convertplug/convertplug.php on line 217

Fatal error : Uncaught Error: Call to undefined function get_magic_quotes_gpc() in /homepages/44/d418886933/htdocs/renoviamainpage/wp-content/plugins/convertplug/convertplug.php:1391 Stack trace: #0 /homepages/44/d418886933/htdocs/renoviamainpage/wp-settings.php(409): include_once() #1 /homepages/44/d418886933/htdocs/renoviamainpage/wp-config.php(95): require_once(’/homepages/44/d…’) #2 /homepages/44/d418886933/htdocs/renoviamainpage/wp-load.php(50): require_once(’/homepages/44/d…’) #3 /homepages/44/d418886933/htdocs/renoviamainpage/wp-admin/admin.php(34): require_once(’/homepages/44/d…’) #4 {main} thrown in /homepages/44/d418886933/htdocs/renoviamainpage/wp-content/plugins/convertplug/convertplug.php on line 1391

[prakash_s]

Hello @PropagandaSport,

Thanks for writing to us.

It might be the issue of version compatibility issue. I would suggest you, use FTP to access the file and then access the wp-content/plugins/ rename the “convertplug” folder to “convertplug_test” so that plugin gets deactivated and you can able to access your site.

For the demo import

I would suggest following troubleshooting about your demo import.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
3) Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4) The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you to ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

If the above does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: If you have the ConvertPlus plugin activated, please deactivate it temporarily while importing the demo content. And activate after completing the import.

Thanks

[PropagandaSport]

Thanks Peter for quick response. I ended up doing an entire clean install of wordpress and X theme and it worked that way as well. It was a fresh install so no content lost.

I will ask hosting to put in the settings as you mentioned above though. Thank you.

[ruenel]

You are most welcome.