Trying to install "Crafty" from Design Cloud, but it gives me error "Failed to install"

I saw the forum and modified the htaccess file with my hosting provider to following values:

allow_url_fopen = On
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

It is still not working and throwing me the error.

Hi @RitikaKohli,

Thanks for reaching out.

To better help you with your concern, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Hey thanks for your reply, I have added the secure note.

Hi Ritika,

It seems that mod_security is enabled in your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.

I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Hope that will resolve your issue.

I have disabled the mod_security and it’s still not installing anything.

Hi Ritika,

It seems that the Cornerstone Endpoint is not whitelisted yet, and that is why the error still exists. Please find the URL in the secure note, which needs to be whitelisted.


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