I created an X theme site using this licence for a client several years ago … and he has since let that website go and recreated it on a different platform… so the licence should be available as that old site and old hosting is now deleted … when I add it, I get the green pop up saying it has been added and then a second later I get an error.
Licence key in the private chat.
Hi @kirk74,
Thank you for writing in, please do the following first.
Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)
Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Let us know how it goes,
Cheers!
Thx … we can delete this thread because I realised it was a licence that got upgraded to PRO.
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