Trouble validating for staging site

Support
#1

Recently set up a staging site to make some big changes to our website. Current website is validated and has been using X theme for some time. When I try to validate the temp site, however, I just get a blank white page. When I try to access Cornerstone, Templates, Global Blocks, or Options (under X drop down) through the dashboard I get a blank page with three black dots at the top left.

At a loss for how to solve, appreciate any help you can give.

  • The temp site has been added to the staging area for the license via theme.co/apex/licenses
  • X and Cornerstone have both been manually updated via FTP
  • PHP version 7.3
  • Wordpress version 5.2.4
#2

Hello @chrisstegner,

Thanks for writing in!

Can you please share the site password as there seems additional layer of security that’s enabled on the website? Please share the details in secure note.

Thanks.

#3

Apologies - forgot about that second layer. Have added it to the secure note, let me know if you need anything else. Thanks!

#4

Hello @chrisstegner,

Thanks for updating the thread. :slight_smile:

I checked the website and looks like the validation page is broken. Further inspecting the website in dev tools I see multiple 404 error message and that it’s trying to load the resources from the production website.

Firstly, let’s update the URL as this might be the root of the issue, to do that, Please install the Better Search Replace plugin then do the following:


    search for http://whitedesignstudio.com and replace it with http://tempwds.wpengine.com and
    search for http:\/\/whitedesignstudio.com and replace it with https:\/\/tempwds.wpengine.com

Then, please make sure to full clear your site’s cache and also your browser cache.

After updating the URL, see the validation page and let us know how the validation process goes.

Thanks.

#5

Thank you for your help. While I couldn’t get the plugin to work, I did use your information to fix the problem. Since I did not have any new content yet, I removed the broken site completely and created a new staging site where I loaded everything manually (instead of copying from existing site).

All good now - thanks for putting me on the right path!

#6

You are most welcome. :slight_smile:

#7

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