Good day,
I’m having trouble activating my license with purchase code: ###
See screenshots. Its saying I allready used it but I’m trying to use it on the page that is mentioned in the license window.
Thank you for your answer
Joep Gommans
Hi There,
Revoke your License from X sectionand also remove it from your license page on Themeco and re-assign.
https://community.theme.co/my-licenses/
Let us know how it goes
Hi,
Can you give me some extra info? I don’t see how I can remove the license from https://theme.co/apex/licenses. I can change the domain or add an note but I don’t see a remove button.
What do you meen by ‘Revoke your License from X section’?
Thanks for your answer.
Joep
Hello There,
Thanks for updating in! To revoke and revalidate your site, please do the following:
1] Please go to X > Overview and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license. (You may need to edit the urls assign to the license)
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X > Overview again, and insert your license code.
Hope this helps. Kindly let us know.
Unfortunately is will not work. I did revoke an revalidate, no effect
Hey There,
Would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
All the best!
Hi,
Thank you for providing the login information. We managed to validate the license.
Thank you.
Thank you!
You’re welcome 
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