Tooltips on touch devices wp cost estimate form

Support
#1

Hi there, I am using x pro version which came with wp cost estimate by default.
This form builder gives issues with tooltips on touch devices, I have tooltips to hide on mobile device
but thy are still showing.
Can you guys please help me hide tooltips on touch devices and mobile devices thank you.

#2

Hello There,

To assist you with this issue, we’ll first need you to provide us with your URL of the page where we can find the form and the tooltips. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Thank you in advance.

#3

Hi there please see my url; http://ayandzet.com/

Scroll down the page to the section labeled: Select a service for a quote
that is the form. please test it on an iPhone
thank you for you help:slight_smile:

#4

Hey @lubabalo,

When you said

Where did you set this option? Please give us a screenshot so we could replicate the issue on our end and report a bug if there is.

It looks like this needs custom CSS to remove the tooltip on mobile though. We do have an in-house custom development team that offer paid services, who may be able to assist. They can be contacted at pinnacle@theme.co if this is of interest to you.

Thanks.

#5

This plugin come with your them why are you now talking about inside development team?

#6

Yes, the E&P is a bundled plugin. But, to hide the tooltip would require custom media query like this:

@media (max-width:767px) {
    #estimation_popup .tooltip {
        display: none !important;
    }
}

That is custom CSS which is not part of our support. Any issue arising from the use of custom code and any enhancement are outside the scope of our support.

Unless there is an option you used that I missed, we could continue investigating. Please answer my question.

Thanks.

#7

Hi there in general this form is giving issues on a mobile device, i have been communicating with the other and He is suspecting the theme. I exported my form to him and he tried in on his/her end and in worked. please see a screenshot of where I am setting this option. Please also see for your self how this work mobile http://ayandzet.com/.

#8

Hi there,

Some bundled plugins are standalone plugins from other authors with no integration to the theme. We just added them as new features for users to use. I checked and this tooltip has no integration with the theme for it to be affected.

The tooltips aren’t displaying on iPad and iPhone as I checked and the CSS isn’t implemented which means the option for touch device is working. What IOS and browser you’re testing it with?

Thanks!

#9

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