I’ve been having a bug where the additional images on my products don’t always scale properly. It appears to be random as to which images/products it does it on. Below is part of a chat I had with woocommerce support, and they referred me here.
Oh ok, definitely looks like a theme bug. I would recommend checking with the theme author so that they can release a patch to resolve this.
really? it only does it with the images on the additional images variations for our products, it doesn’t do it anywhere else on the site.
Oh yes, the theme is unable to render the changing image as per the dimensions specified causing it to load the raw image. They have to rewrite some css to fix this. You can give them this screenshot and they will understand. Another situation this can happen: the css file that does the styling fails to load so the image loads and does not know how to style itself. this can happen due to some data corruption while loading via the internet.
ok so I should contact my theme support channel?
That is correct, you can tell them that they need to roll out a patch. Give them the screenshot too.