So I have another license and I’m trying to create an account for it but it’s throwing this error: “This purchase code has already been registered. You may have an additional account. If you are unable to locate it, contact us with your purchase code and we can take a look for you.” How do I find what account it’s connected to?
Thank you for writing in, that license code is owned by that username below (see secure note). If that account is yours please log in to that account and unlock the license so you can add it to your current account.
If not, please ask the owner to unlock the license from his account so you can add it to your current account.
You can register that license to your current account once it has been unlock.
Product Validation (see Registering a new license section)
Hope this helps,
Oh no! I think I mixed up my licenses. Can you please tell me what account is using this one?
Thanks for updating the thread.
I have shared the user name of the account in secure note that’s attached to the licence you have shared.
Well dang. I have some of my clients sites and purchase codes mixed up. I have a site up but dont know what code is being used for it or the apex login. it’s http://thedouglasjames.com. I have the wordpress login but it doesnt show the license in the WP dashboard. Here’s what I had in my docs for that site but clearly it’s not correct because that license is associated with godcenteredsuccess.com:
Can you please tell me the login username or email for apex account using http://thedouglasjames.com as the production site?
Please use the username in the secure note and you can initiate a password reset process (https://theme.co/apex/password/reset).
Hope this helps.
Thanks for the response but I already have that login. Please re-read the message above yours. The issue is that account using “Email: email@example.com” for the login isn’t using thedouglasjames.com for production, it’s using godcenteredsuccess.com. I need to find what account is using thedouglasjames.com.
I’ve checked this issue and I can confirm that we don’t have a license linked to this domain “http://thedouglasjames.com/”, if you can access this domain WordPress Dashboard, can you see a license added there? can you share the WordPress Dashboard login details in a Secure Note?
Yes, it says there’s a license added. I remember adding the license and creating the account also. Thanks for your help
The issue is that you’re using an older version of X theme and Cornerstone plugin, so that our validation process will not be initiated correctly.
Try downloading the latest version of X theme from your Envato account and re-install it manually. You can delete the current version of X theme and Cornerstone plugin and all your current settings will be saved in the database as well. You can also check the manual update guide available here (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62) and you can check the latest version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195).
Once you have the latest versions installed on your site, you should be able to validate your site.
Let us know how it goes.
Very Helpful. Everything is sorted out now. Thanks so much for your help.
You are most welcome.
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