ThemeOne The Grid — lightbox not working on some pages

Support
#1

Hello,

I’m using The Grid plugin on a site I’m building and it seems that on some pages the lightbox works, on others it doesn’t. For example:

On this page, the video lightbox works:
http://wolfeislandrecords.com/alt-video/

…and on this page, the photo gallery lightbox works:
http://wolfeislandrecords.com/about-2/

But on this page, neither the photo gallery or video light boxes work:
http://wolfeislandrecords.com/artists/david-corley/

Help!! And thanks.

#2

Hi There,

On those 2 pages where lightbox works, the grid seems using the same grid skin. On this page, the grids seems using a different skin. Is lightbox available on those skins element? Please double check. Functionalities per grid skin is different. If you’re sure lightbox is available on that skin and just not working, please share us admin credentials using secure note so we can double check your setup. I can see 3 grid on that page too. Please clarify on which grid the lightbox is supposed to work. Thank you.

#3

Hi Lely,

thanks for your attention but I think you’re incorrect. Perhaps you were looking at the Releases section on the David Corley page — but I wasn’t asking about that one.

The Grid skins on the pages are the same, I just confirmed using the Chrome code inspector.
The skin used for the photo galleries on both the David Corley page and the About page are the Doha skin; The skin used for the video galleries on both the David Corley page and the Alt Video page are the Brasilia Custom skin.

Please have another look.

Thanks,
Carlos

#4

I’ve also confirmed that when I swap the grid from the pages that work and the pages that don’t work, that the problem doesn’t seem to be with the grids, but with the pages. For example the David Corley photo gallery works when I insert it on the About 2 page, but not on the David Corley page.

#5

Hi Carlos,

Thank you for the clarification. I tried checking again and found the issue is because of the following CSS:

.tg-media-button, .to-post-like {
    display: none !important;
}

See this: https://screencast-o-matic.com/watch/cbjvX1IVOK
The plus sign button that enable the lightbox is hidden. In case you have added it for other grid, please note to use specific selector so it will not affect other grids.

#6

Thanks, you are right. I should have caught this!

#7

Glad we could help.

Cheers!