Themeco purchase code verification not working!

Support
#1

We previously had X theme running with a liscenes. After recent Wordress update, the theme stopped working and required a new code so we purchased one. When I am on the Wordpress dash, it says the following:

This looks like a brand new purchase code that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue.

So then I click to login, login and it has the code on my Themeco account linked, it says:

You are logged in as thelivingtree . Would you like to add the purchase code (editing # out for forum) to this account?

So then I click the Yes button, and then the next page is a complete error!

Oh my. It looks like this page has been lost.

What should I do to get my theme to display properly again and for it to accept the liscenes code I just purchased? Ugh!!

#2

It is saying " This Cornerstone license is ​ not validated ​. [Fix]

I purchased the X theme. Does this mean I actually needed to purchase Cornerstone instead?

#3

Hi @thelivingtree,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation.

  1. Location Issues
  2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

NOTE: I have checked your Themeco Account and found that you have not added the URL in the Location to validate. Please add and check it once again.

Thanks

1 Like
#4

@tristup Thank you. I’ve added location and a secure note. Looking forward to getting it fixed.

#5

Hello @thelivingtree,

I tried to access your site but it seems that the hosting server is down at the moment. Please let us know when the site is accessible so that we can check it on our end.

Thanks

#6

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