Themeco Pro 6.4.9 Menus is broken (wp-admin/nav-menus.php)

Support
#1

Menus page in the Admin section is broken - never completes loading. I have done the following steps to troubleshoot this issue.

  1. Deactivated all plugins and cleared all caches (no change)
  2. Deactivated the Pro plugin and activated another WP Theme. Issue with Menus disappeared.
  3. Removed all custom js and css and attempted to use Menus with Pro. Menus breaks.

Not sure what to do here. I need to make a change to my menu and cannot.

Thank you for your help.

#2

Hello @IT_MiamiCountyOhio_gov,

Thanks for writing to us.

It is not possible to check your website with only FTP credentials, I would suggest you please share your site admin credentials as well so that we can check it on our end. I would also suggest you please add the below-given code into your wp-config.php for debugging setup and the error logged into the file name debug.log inside the wp-content folder.

You can let us know if you find any error that is related to our theme or theme bundled plugins. We can do further investigation based on that.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Hope it helps
Thanks

#3

I updated my secure note. Thank you.

#4

Hello @IT_MiamiCountyOhio_gov,

I was unable to find the WordPress installation directory using the FTP, I would suggest you please share the exact WordPress installation directory path. I would also suggest you please add this code to your active child theme finctions.php and recheck it.

add_filter("cs_use_custom_fields_map", "__return_false");

Hope it helps
Thanks

#5

Prakash,
I added the installation path to my secure note. I used the sftp command line command to connect. Once I connected I had to navigate to the root with cd / and was able to see /code at that point.

Thanks for your help.

#6

Hello @IT_MiamiCountyOhio_gov,

I went ahead and accessed the files but I am not able to edit the file due to insufficient permission, I also tried to edit the file using the plugin but there is no permission to add a plugin on your server. Please provide administrator privileges to this FTP account as well as the WordPress user account. I would also suggest you please add the above code to the child theme functions.php file and recheck it.

Thanks

#7

It’s working now. Thanks for your help.

#8

You are most welcome @IT_MiamiCountyOhio_gov

#9

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