Theme X Pro Updates Issue

Support
#1

Hi, I am using Theme X Pro and I got notification to update it. But i am getting issue with it’s new updates.
When I tried to update the new version of Pro theme, It messed everything.
Let me know what is the issue behind it.
Thanks

#2

Hey Benjamin,

We have known issues listed in our recent Release Notes at https://theme.co/apex/forum/t/release-notes-pro-3-0-x-7-0-cornerstone-4-0/64267. If the issues you’re experiencing are listed there, please ensure that X/Cornerstone and Pro are up to date because all issues there are already resolved.

If X/Cornerstone and Pro are up to date, the cause could be coming from a third-party factor. Please perform the following actions below to determine the cause of the issue.

  1. If you’re using a caching plugin, clear all caches then temporarily deactivate your caching plugin and other optimization plugins. Also, clear your browser’s cache and check if the issue persists.

  2. If you’re using a CDN, please clear the CDN’s cache and temporarily disable optimization services. You need to contact the CDN’s support to learn how to do this.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. If you’re using a child theme, please switch to the parent theme. If the issue’s resolved, the issue is highly likely coming from a custom code in the child theme.

If none of that helps, please give us the following in a Secure Note.

  • URL of the page with issue
  • Description of the issue
  • WordPress Login URL
  • Admin Level Username and Password

Thanks.

#3

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