I bought a Pro license from your https://theme.co/apex
for our site winwinnkeeper.com. Still getting an error when trying to " Code a34xxx is not a valid Envato Purchase Code or Themeco License" . We have theme X installed on the wordpress site. I thought when buying Pro version will add more features eventually. Do we need to swap this license for X only (need it with 12 months support). The original account name is on Ivo Gospodinov, I am doing tech support for him.
I have emailed earlier, but no particular helpful info being sent to me. Can you please assist?