Theme X Pro Lisence not valid

I bought a Pro license from your
for our site Still getting an error when trying to " Code a34xxx is not a valid Envato Purchase Code or Themeco License" . We have theme X installed on the wordpress site. I thought when buying Pro version will add more features eventually. Do we need to swap this license for X only (need it with 12 months support). The original account name is on Ivo Gospodinov, I am doing tech support for him.

I have emailed earlier, but no particular helpful info being sent to me. Can you please assist?


Hi there,

With Pro licenses, you can only use on Pro Theme installations and not X. For more information kindly read this article:

For the Validation process please kindly read this article:

Hope it helps.