Theme X deprecated versions causing conflicts

[kauaicats]

In asking Bluehost to create a staging site, our site broke (https://kauaicommunitycats.org/). I realize some of the code is very outdated, thus the reason for the staging site. I cannot login to the site dashboard to do anything at this point.

Once BH chat support went to Elevated Support, I finally rec’d this response from BH:

"Upon further investigation, we found that the main issues stem from conflicts between the theme and plugins. The current theme in use, Theme X, has deprecated versions that are causing these conflicts. When we temporarily switched to the default WordPress theme, the dashboard became accessible, but reverting back to Theme X caused the same error to reoccur.

Since this issue is related to the theme and plugins, we do not have access to perform upgrades or repairs on our end. These must be managed by the theme and plugin vendor or support team.

Theme X, has deprecated versions that are causing these conflicts between the theme and plugins."

This is now above my knowledge base. Any help is appreciated.

[ruenel]

Hello Susan,

Thanks for writing in! I have checked your site and I can see that you already have updated to the latest versions, X theme 10.7.4 and Cornerstone 7.7.4. It seems that the issue is resolved already.

If you are still having some issues, we would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.