Theme Update Error

[sshelley1]

I tried updating my website from an old version of X Pro to Pro and then my page was broken. I restored the old version but have included screen shots of the broken site. Any help???

[marc_a]

Hi @sshelley1,

Thanks for reaching out.

Please make sure that your Pro theme version is 4.0.10, if not please update it to the latest version because it fixes various conflicts with theme options, a builder not loading, and plugin conflicts.

If the issue still persists after upgrading the Pro theme to the latest version, I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Hope that helps.

Thank you.