Theme settings changed with new host

Support
#1

Hello,

I am trying to change my host provider and when doing so, the video on my homepage which originally takes up the full screen now, shrinks to half the size and is only part of the screen. Is this to do with the theme and does anyone know how to fix it?

#2

Hi there,

it shouldn’t be a theme issue. Since we cannot see what is happening, we’re unable to say the exact reason behind the issue. But there’s no known theme issue like that.

Best regards.

#3

Hi,

So how am I supposed to get help because no one seems to be able to help me?

#4

Hi there,

Please provide us your website details in a secure note so that we can check and give you a solution or reason for the issue. Without checking the website how can we confirm the issue.

Thanks

#5

www.vineandvintage.ca

You cannot see the issue now because it is still with my original host… I don’t want to switch it over until the issue is resolved with the new host

#6

Please duplicate a site in your new server and send us the details so that we can check the issue.

Thanks

#7

Sorry, I do not know what that means

#8

Hi there,

Sorry for the confusion, perhaps I’ll ask another question. How we are able to see this issue if it’s not present in your provided URL?

Thanks!

#9

Use this

http://22a.059.myftpupload.com/

#10

did it work

#11

Hi There,

I can see the issue. Can you please post your login details in a secure note so that we can have a look.
Thanks

#12

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