Theme potentially creating conflict with gravity forms?

Support
#1

We have gravity forms on our site with Theme X. The forms are not allowing anyone to upload a file. We have explored all other options and gravity forms support are saying its a theme issue. Any thoughts?

#2

Hello Dan,

Thanks for writing in!

Can you share the page url where Gravity forms with upload function is active? I checked the website and I am unable to locate the same. I checked the contact page but don’t see option to upload file.

Please share the exact URL and website login details in secure note for us to take a closer look.

Thanks.

#3

Hi,

I have added this information into the secure note.

Thanks

#4

Hello Dan,

Thanks for providing the url of the page. I have inspected the page and I found out that there are several JS errors on the page.

Please understand that the form uses jQuery. Any JS error will affect the form as well. I would recommend that you fix the JS error first. The error somehow came from this JS block:

function scrollFunction() {
  if (document.body.scrollTop > 20 || document.documentElement.scrollTop > 20) {
    document.getElementById("myBtn1").style.display = "none";
  } else {
    document.getElementById("myBtn1").style.display = "none";
  }
}

If you are using a 3rd party javascript, please consult the creator of the code to fix this JS error.

Kindly let us know how it goes.

#5

Hi thanks for you help.

We managed to fix this now as a result of your advice.

Great Customer Service!

#6

You’re always welcome Dan!

Cheers.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.