Theme Options, Header/Content/Footer Builder endless loading

[Shizuda]

Hey guys,

I wasn’t using Wordpress and Pro for a long time but I wanted to build a new site using Pro. Unfortunately there kind of is a big problem before I can even start for real.

Whenever I want to use the Theme Options, Header-/Footer-/Content-Builder or something similar where that black square with the loading circle appears, it just spins and spins and spins, endless “loading screen” so to say.

Wordpress is freshly installed, Pro as well. No 3rd party plugins so far, only activated the bundled Under Construction plugin of Pro (also tried deactivating that). Also tried a different browser (on a different PC) but same problem.

I searched for this in the Forum already but didn’t find any solution, would be nice if you could help me out.
Best regards.

[ruenel]

Hello There,

Thanks for writing in! In most cases, A loading screen would probably because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you.

And if this does not work, please provide us access to your site so that we can investigate further.

Thank you.

[Shizuda]

Hey, thanks for the fast reply. Unfortunately it did not help.

[thai]

Hi There,

I could see that you’re using the PHP v5.4.x:

Could you please upgrade your PHP version to at least 5.6?

And the memory limit is still 100MB, please change it to 256MB.

Let us know how it goes!

[Shizuda]

Alright, I asked my hoster to update to version 5.6 and to increase the limit. Unfortunately it can’t be increased to more than 100MB but after the update to PHP 5.6 the problem got solved!

Thank you guys, now I can start working on the site

[rad]

You’re most welcome! Yes, you can only increase it to certain limit if you’re on shared hosting. Glad it’s okay now