Theme Options and Cornerstone won't start

[herman_unterwegs]

Hello,
I have a problem with my X theme. I cannot access the Theme Options or Cornerstone. I don’t see anything more than the pumping logo. I am using the latest X-Theme version.
What can I do? What am I doing wrong?

Many thanks for your help!
Michael

[nabeel]

Hi Michael,

Thank you for reaching out to us. This could happen due to multiple factors, I’d suggest you to please follow the troubleshooting steps here https://theme.co/docs/common-issues

If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!