Hi There,
You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Kindly also make sure that the theme and the plugins are all up to date.
If the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
- FTP credentials
All the best!