Theme license not recognized

After updating WordPress, I first got a critical error. Fixed that but now X Theme license is no longer recognized:

We’ve checked the code, but it doesn’t appear to be an Cornerstone purchase code or Themeco license. Please double check the code and try again.

Yet license screen shows a valid license…


Hi @redalearning,

Thanks for reaching out!

Would you mind sharing with us your admin credentials so that we can take a closer look? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

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Thank you.

I have the exact same issue. It is looking for a cornerstone license because the X " Theme could not be resumed because it triggered a fatal error .

Hello Guys,

This issue usually appears if:

1.) You are trying to use the X license code to validate the Cornerstone plugin. When you activate the Cornerstone plugin while using any other WordPress themes, Cornerstone will ask you to validate it. You need to have a separate Cornerstone license code to be able to validate Cornerstone. You can get the Cornerstone license here:

2.) Or that you have renamed the x folder which is located in your themes /wp-content/themes/ folder. You need to revert your changes so that Cornerstone will not ask you to validate it.

If the above suggestion is not working, we would love to check your site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

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