Theme is not updated

Support
#1

My theme is validated but not updated. Update is not present in downloads section of WP either

#2

Hi Jeroen,

Please navigate to Dashboard > Updates and click the Check Again button.

If an X theme update notices still not showing up, please do the manual update guide provided here.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Let us know how it goes,
Cheers!

#3

I tried to check again allready. I can update manually but that is not how it is ment to be. How can I solve this, so i can use automatic updates??

#4

Hello Jeroen,

If you cannot update the theme in Dashboard > Updates, it could be because of File Permissions or auto update was disabled. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#6
#7

Hey Jeroen,

This is most probably due to incorrect installation of X. You have installed X inside another x folder.

image

Please login to your server and go to wp-content/themes folder and move the contents the x sub-folder to the main x folder.

Alternatively, you can delete X and reinstall it. Make sure it’s not placed in a sub-folder.

If the update notification still doesn’t show up after that, go to Dashboard > Updates and click the Check again button.

Hope that helps.

#8

Hi Christian,

I managed to update after moving the files. But now the main nav is not full width anymore as it was befor updating

5-3-2020 10-17-32
5-3-2020 10-17-321923×766 177 KB

#9

Hey Jeroen,

Not sure why that happened but since the old version, the Navbar is contained so it’s not possible out of the box to stretch the menu.

You probably had an override CSS before that was recently removed. The following is the override CSS to be placed in Theme Options > CSS.

.x-navbar-inner .x-container.max {
    max-width: 100%;
    width: 100%;
}

Hope that helps.