Theme Editors become unresponsive

Support
#1

Hello,

I have been working with the new X Pro Theme for a few weeks and have finally got myself to understand how the Pro theme works.

In the past 24 hours, the header and footer editors have seemingly become unresponsive when I try and work on changing an existing header. I have used the template header (Standard Left) and have uploaded my own logo to start the process. When I try to work on the Inline Navigation in either the header or footer, the editor seems to stop working, particular when I try and access the fonts for the links. I am using Typekit fonts, i that is significant

Note that I have deleted both the child theme and the X Pro theme and reinstalled them.

I have changed the access details to allow you to go and have a look. I will add them in a private message.

Please advise.

#2

Hello There,

I have logged in to your site and I’ve tested the header builder. I can confirmed that there are times you will see the not loading message. And sometimes, you will see the preview of the header. This could be a PHP memory limit exhaustion. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#3

Hello and greetings from Australia.

I made your suggested change about four hours ago and since then I have not had any issues. Your solution appears to be a good one!

Thank you.
Neil

#4

Hey There,

You’re welcome! We are just glad we were able to help you out.
Thanks for letting us know that it has worked for you.

Cheers.

#5

No worries. Happy for this one to be closed off.

#6

Sure, thanks again :slight_smile: