Please see attached. I am trying to update my version of pro and I get this message. This is a licensed and validated installation. Please advise. Thank you.
Hi @mcaravaglia,
Thanks for reaching out.
I would suggest you check this once again after a few times. If you still get this issue, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
All is good. The issue just cleared itself after waiting a bit. Thank you.
Hi @mcaravaglia,
Great and you’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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