The preview was unresponsive after loading

Support
#1

Hi!
I keep getting the following error everytime I try to edit a page with Cornerstone:

The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.
Origin URL: http://knownonline.com
Preview URL: http://knownonline.com/

I read the troubleshoot guide, deleted all the cache and diasbled plugins one by one, and still no working.

#2

Hi there,

Would you mind checking if you have the most recent version of X and Cornerstone?

If you have everything updated and the issue persists, please provide us with the admin and FTP details in a secure note so that we can check it.

Thank you.

#3

I’ve added the requested details.

#4

Hello @lgallo,

On my end Cornerstone is working perfectly fine. Please see screencast. Can you please try loading again? https://screencast.com/t/giRmnTNvdEQF

Thanks.

#5

Still seeing the same error message.
Deleted cache, tried different browsers.
Please try editing the Homepage.

#6

Hey @lgallo,

I experienced the issue in your home page. I’ve tried resetting the permalinks but it doesn’t work. Would you mind trying the following because only you could do this.

  1. Contact your host to disable caching on their end.

  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, Javascript and templates.

  5. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#7

Hi i am getting the same issue*

The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.

Origin URL: http://vanuatu-global-shipping-agency.com

Preview URL: http://vanuatu-global-shipping-agency.com/

can i get some assistance please

#8

Hi There,

Please do the following:

Clear any caches. An older version of the page could be stored, preventing the builder from loading.

Please do a testing for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you’re using a child theme, try switching to the parent theme to see if that makes a difference. The conflict could be in your child theme customizations.

If nothing works, please create your own thread. State your issue and provide us credentials on a secure note, so we can take a closer look.

Cheers!

#9

There you go! I think it was number 4 combined with number 5.
Also, at fist ‘The Grid’ was causgin trouble but it seems to work now.

#10

Glad to know it works now.

Have a nice day! :slight_smile:

#11

Thankyou it was a plugin conflict

#12

Glad that we could be of a help.

#13

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