The preview html did not include a closing tag

[yshankar]

I keep on getting this error in cornerstone and not sure why this is happening. It also creating problems when in the production site since some of the especially in the background are not loading properly.

Thanks

[ruenel]

Hello There,

Thanks for writing in! Are you using a child theme? Did you add anything in the footer template? Sometimes the preview loads, but this red error notification appears in the top right. Something is preventing the HTML tag from being closed. This is usually indicative of a fatal PHP error that halts output. We’d advise testing for a plugin conflict (below).

How to test for a plugin conflict
With many of these problems being related to plugins, testing for a conflict is often the fastest way to get to the bottom of things. Here’s a simple plugin conflict testing process:

• Disable all plugins except Cornerstone. If you’re using Pro, disable all plugins.
• Test to see if the issue remains.
• If things are working again, reactivate one of your plugins
• Test to see when the problem reappears
• If it does, you know the plugin you most recently activated is causing a problem. If it doesn’t, go reactivate another plugin.

If nothing is working, please provide us access to your production site so that we can investigate further.