The preview could not load, This is most often related to a plugin conflict or aggressive page cacheing

[amselrehhase]

Hi to all,
on some of my pages i do get the following message when i try to edit the pagrs in cornerstone:
The preview could not load, This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.

I work with wpml and the problematic pages are the english version pages. Default language is german. theese pages work fine, but the translated pages don’t.

when i deactivate the wpml plugins the preview of the translated pages works again.
But that is no solution.
i updated both cornerstone and all wpml modules but still the same problem.

i dont use any caching plugin.

i would appreceate any help
thx in advance
Marcus

[prakash_s]

Hello Marcus,

Thanks for writing to us.

There might be a few different reasons for this issue, I recommend the following troubleshooting

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

In case if you haven’t done all the troubleshooting by yourself, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. Child Theme Issue
3. CSS/JS Customization
4. Disabling Cache
5. Version compatibility

If none of these work for you, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks