The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrongs

Support
#1

“The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.”

Origin URL: https://www.scandibonus.se

Preview URL: https://www.scandibonus.se

Hey guys, i have seen this issue on a few posts.
I have tried to disable plugins but im still getting this issue. :confused:
I have also tried with the language, but WP is in English language.

The extra plugins i have installed except the once that come with x-theme is

Google analytics
SEO Yoast
WP-Rocket
Smush.
Simple SSL

Would be very gratefull for some help here.
Kind regards

#2

Hi @nikish

Could you please confirm that you cleared cache from WP-Rocket plugin?

If this didn’t help, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.

Thanks.

#3

Hey, thanks. I made a secure note

#4

Hello @nikish,

Thanks for updating the thread.

Can you please confirm the login details as I am getting following error:

ERROR: Incorrect username or password.
3 attempts remaining.

Kindly share the correct login details for us to take a closer look.

Thanks.

#5

sorry try now

#6

Hello There,

I have logged in and cleared your WP Rocket’s cache. I also disabled the CSS/JS minify option in it. Please be advised that the JS/CSS in the theme is already minified. Having it to be minified twice might create issues or conflicts sooner or later. I was able to edit your homepage as shown here: http://prntscr.com/k688yw
https://image.prntscr.com/image/JX_rODOCQOS_YrPOzQOjcA.png

I would highly recommend that you disable all your caching plugins. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Since you have installed a caching plugin WP Super Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

#7

Hey Thanks i did not know that JS/CSS in the theme is already minified.
So i did deactivate the WP Rocket cashe plugin, but im still not able to reach the customization.
Still getting the same error :confused:

#8

Hi @nikish,

The builder loads on my end so I assume you’re referring to theme options, right? But it’s too is loading, what do you mean that you’re not able to reach the customization? Custom CSS and Javascript sections are working too.

Thanks!

#9

Hey guys hope you are all ok.
Unfortunatly im getting the same error. Was working for a while but now its back, i did upgrade the theme today.

also im having WP-rocket disbled

#10

hey, yes it was working after @RueNel changed " CSS/JS minify option"
However now it does not work anymore, unfortunately.

#11

Hi @nikish,

Looks like random, and now what I see is the internal server error but sometimes not. Maybe it’s due to resources being depleted like CPU and memory usage. Would you mind providing your FTP login credentials as well? Then we’ll check the error through logs.

But for the meantime, please increase your memory limit by contacting your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#12

Hey Rad and thank you for the answer. I dont have any FTP logins actually. But i could create one if you wanna. I can give you the logins to my wordress site id you would reqruire it.

Also i will ask my host provider to increase the memory.

#13

Hi @nikish,

Sure, please provide them in a secure note.

Thanks!

#14

there you go @Rad

#15

2GB i have as memory from my provider. And also the site loads redicuesly slow. Eaven tho i bassily dont have to much on the site at all. A few pics and text. Wonder how this can be?

#16

Hello There,

We want to check your other settings. Would you mind providing us the url of your site ftp login credentials so we can take a much further investigation?

To do this, you can make a post with the following info:

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#17

There you go @RueNel

#18

Hi @nikish

I’ve checked your website and I managed to edit the homepage with Cornerstone, I also checked the server error logged and there weren’t any fatal error logged there, however, I noticed that WP_MEMORY_LIMIT is set to 40M:

I’ve added this line to wp-config.php file to increase it to 256M:

define( 'WP_MEMORY_LIMIT', '256M' );

I recommend rechecking this issue again after clearing your browser cache.

Thanks.

#19

Thank you, i think its better now actually!

#20

You’re welcome.