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Support
#1

I just getting the title message in homepage, and when i try to do a new page dont work either.
I tried desactivating all plugins, and didnt worked.

Problem

Server Info

#2

Hello @mauriatti,

Thanks for reaching out. :slight_smile:

I checked the home page and I see 500 Internal server error message in browser console. That is a generic message though so we will not be able to know the exact cause so please give us [FTP access] in secure note (https://en.support.wordpress.com/ftp-access/) also so we could check your the logs.

Thanks.

#3

Thanks, just add in the secure note the FTP access

#4

Hi Mauriatti,

Thank you for the credentials, it seems its an issue ModSecurity related issue, Please contact your hosting support and ask to whitelist the pro directory. Or deactivate the ModSecurity for a while, then check your homepage in Content builder to see if that resolves the issue. If it does, since deactivating ModSecurity is not recommended, enable it back and unblock/whitelist the pro directory https://cooptaxis.pt/pro/*

Let us know how it goes,
Cheers!

#5

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