The preview could not load since the last updates

Support
#1

Hi!

After the latest update for X Theme + Cornerstone I am unable to edit a page that uses embedded Youtube videos.

I tried editing with all the plugins (except Cornerstone) disabled but that didn’t help.

Any advice?

Cheers!

#2

Hi Jarkko,

Thanks for writing in! I have disabled your Autoptimize plugin temporarily, then I have created a test page and I was able to load Cornerstone builder properly (see secure note).

Could you please test it on your end as well and see if that helps.

Thanks!

#3

Hi! Thanks for the quick reply!

I tried this already earlier and I also disabled all the other plugins.
Yet when I try to edit the page in question I get the “The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.” nag screen.

It was working as expected yesterday, but today after the updates on the theme and Cornerstone I started getting the nag screen.

Cheers!

#4

Hi There,

This usually means somethings halted PHP execution (fatal PHP error or syntax error). The following could help uncover more information:

  • Enable WP_DEBUG and WP_DEBUG_LOG. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating.

  • Another thing, please contact your hosting and make sure their web application firewall is allowing the theme/cornerstone to execute without blocking it.

Let us know how it goes,
Cheers!

#5

Hi! I was able to track it down - I managed to open the problematic page in Cornerstone after I changed the page template to something else and updated the page. Yet, I wasn’t able to save the page in Cornerstone so I started deleting page elements one by one. And deleting Essential Grid from the page fixed all issues.

Cheers!

#6

Hi There,

Thanks again for confirmation!
Can you please try deleting the ESS Grid plugin and reinstall it.
That may fix your saving issue.

Thanks

1 Like
#7

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