The preview could not load due to the frame response being

[Nate_Sheridan]

Hi,

I’m getting the dreaded ‘the preview could not load’ error. This is showing on my homepage only.

I have turned on debug and deactivated all plugins but still gettign the loading issue.
Also tried on different browsers.

[tristup]

Hi @Nate_Sheridan,

Thanks for reaching out.
I have checked your permalink settings and found it is not set to %postname%. I tested by resetting it, and it started working.

Thanks

[Nate_Sheridan]

Brilliant! Thank you!

A simple setting that I had overlooked. Thank you again for the qucik reply.

[tristup]

Hi @Nate_Sheridan,

Glad that we are able to help you.

Thanks

[Nate_Sheridan]

Hi,

It’s happened again, but I have not made any changes to the permalinks.

Please can you check? Login details remain the smae.

Thanks in advance

[tristup]

Hi @Nate_Sheridan,

I just checked your website, and all the pages are loading fine in the Cornerstone. If you are still facing the same issue, I would suggest you check once by clearing all types of cache including the System Cache from Cornerstone > Settings > System > Clear System Cache, and check in the incognito/private mode of the browser.

Hope it helps.
Thanks

[Nate_Sheridan]

Sorry to be a pain but, I have cleared the cache in Litespeed cache and Cornerstone’s system cache as instructed. I have tried from another browser (saffari and chrome) and even tried on my mobile usign 5G network, but I can not get the HOME page to laod in cornerstone.

[tristup]

Hi @Nate_Sheridan,

I have checked your website again and found that the problem only appears for Home Page for some time. I have checked it further, and it seems that there might be some broken HTML inside the content, which causes the error. I would suggest you check and delete the sections one by one until the issue is fixed, and the last one you delete might have contained broken HTML. If that does not help, please provide login credentials for your site in a secure note to examine it further, including:

Hope it helps.
Thanks

[Nate_Sheridan]

You were right, there was an issue specifcally with one of my site sections using loopers.

I was able to delete this section and the site is now workign fine again.

Thanks again for pointing me in the right direction!

[marc_a]

Hey @Nate_Sheridan,

You’re most welcome!