The preview could not load due to iFrame response - only on certain pages

[injustwetrust]

I created a new page, launched the Pro page builder and added all the content. After saving it, I tried to preview the page on the front end and it was blank (only a header and footer). When I went back to edit, I received the attached message and could not edit the content.

I am running the most up-to-date theme and WP and have not added any custom code or plug-ins. Can you please help?

I will send login credentials in secure message.

[marc_a]

Hi @injustwetrust,

Thanks for reaching out!

Regretfully, I can’t access your website due to firewall security. I suggest that you turn off the firewall for the meantime in your server so that we can login and check your website.

Hope that helps.

Thank you.

[injustwetrust]

I have whitelisted the IP address. Please let me know if you are able to access the site.

[marc_a]

Hi @injustwetrust,

Thanks for whitelisting my IP address!

The reason why the preview could not load due to the iframe response because of the image code (see secure note for more information). I suggest that you review the code because when I deleted it, the page is now working properly.

Hope that helps.

Thank you.

[injustwetrust]

Thanks @marc_a, that solved the problem. I have no idea where that came from. I appreciate your help!

Thank you!

[marc_a]

Hi @injustwetrust,

You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.