The parent theme is missing. Please install the "pro" parent theme

Support
#1

Hi, I am trying to update my child theme after X Pro was updated to Pro. Every time I go into the style.css in my child theme and change the template from xpro to pro, this comes up on the WP admin side: The parent theme is missing. Please install the “pro” parent theme.

Thoughts?

#2

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link to your site
  • WordPress Admin username / password

Thanks.

#3

Here you go…

#4

Hi,

Sorry for not asking this the first time, would you mind providing us your ftp login as well.

Thanks

#5

Yes. bluehost.com

#6

Hi There,

Thank you for the credentials, I did go ahead and resolve the “The parent theme is missing.” issue. Here’s what I did for your reference, I’ve login to your cPanel (bluehost) open the File Manager, navigate to this directory /northtexas/wp-content/themes then I did renamed your xpro folder to pro and that pretty much it.

What you need to do now is delete this xpro-old, xpro-child, x-child folders and xpro.zip file.

And then update your PRO to version 1.1.1

Cheers!