The main font Rodequa Slab is working differently in Mobile and Desktop view

[atjonesen]

Hi,
I’ve attached two screenshots from both desktop and mobile. As you can see, the font is not pulling for me.
The font we have used is Rodequa Slab and we have confirmed it is active in the site.
However the font is not same in mobile and desktop view.

Work - Revolution Pictures

Can you advice ? Thanks !

[marc_a]

Hi @atjonesen,

Thanks for reaching out!

I suspect that this has something to do with the cache. I also found out that there’s an error with your font. I suggest that you clear any 3rd party cache associated with your website.

Hope that helps and let us know how it goes.

[atjonesen]

We cleared the WP Rocket cache and Cloudflare cache. However, the issue persists.

We have also attached screenshots of where the custom font is set.

Please advice on how to proceed.

[tristup]

Hi @atjonesen,

It seems that the Font is still not loading, I would suggest you clear and deactivate the Cache plugin temporarily and check if that resolved the issue.

If that does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[tristup]

Hi @atjonesen,

Unfortunately, the given credentials are not working. Can you please check and send it once again.

Thanks

[atjonesen]

Hi,
Sorry, here is the updated site credentials.

[ruenel]

Hello @atjonesen,

You are having this font issue because of your font naming convention. You should not be using the “Normal” in the font name.

Please have your font name rename and use something like Rodeqa-Slab-4F-Normal or Rodeqa_Slab_4F_Normal instead.

Kindly let us know how it goes.

[atjonesen]

Hi,

Yes, it worked.

Thanks.

[friech]

Glad we could help,

Cheers!