The header drop-down not visible in cornerstone

Support
#1

Hey there,

The header drop-down isn’t visible on pages, just the top submenu is visible, however, the dropdown has a lot of other submenus in it.
I’m not sure what’s the issue, I even tried assigning it the z-index, but it still won’t work.
Please help me figuring this out.

Thanks.
image

#2

Hi @klevur,

Thanks for reaching out.
Sometimes the only screenshot doesn’t help us to recognize the issue you are having. I would suggest you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

NOTE: I have checked the listed websites in your Themeco Account but didn’t recognize the URL where you are having the problem.

Thanks

#3

@tristup

Hi, thanks.

I have attached the credentials in secure notes.

#4

Hello @klevur,

Thanks for sharing the login details, it seems that you have set the Header Bar Container’s Overflow as Hidden. I would suggest you go to the Header Bar —>Container 2---->Set Overflow as Visible. Please have a look at the given screenshot below.

Primary-Site-Header-Header-Builder-Pro
Primary-Site-Header-Header-Builder-Pro748×471 44.2 KB

Please make sure you have purged all the cache from the WP-rocket cache and clear your browser cache and then check it or check it in the private mode of the browser.

Please let us know how it goes.
Thanks

#5

Hi @prakash_s

Thanks, the solutions you suggested worked!!
Thanks for helping me.

#6

Hi @klevur,

Glad that we are able to help you.

Thanks

#7

Hi @tristup

This is a different issue though, the modal is not working when I’m not logged in to the admin dashboard of the website, I even tried giving a higher z-index to the modal toggle but it still gives that issue.
Do, you have any idea why that would be?

Thanks.

#8

Hi @klevur,

I would request you create a new thread on this new topic to avoid any confusion in the future. Please add the following information in the new tread to recognize your problem.

  1. Page URL where you are having this problem.
  2. WordPress Admin credentials to investigate

Thanks

#9

Hi @tristup

Yes, right!
I will create a new ticket for the same.

Thanks.

#10

Hi @klevur,

Thank you.

#11

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