The Grid Plugin - Blank page when creating a new Grid

[TSwebsite]

Hello,

We can’t create any new grig, the new page is blank.
Also using the skin builder, the “Available Elements” section is blank also.

We tried to update the plugin “The Grid”, which has version 2.6.70, to the new version 2.7.8, but when we click “update” we see a notification that has been updated, but we verify that the version continues to be older .

We have already increased the memory, post limit etc etc

Can anyone help us?
Thanks

[tristup]

Hi @TSwebsite,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to it.

1.Plugin Conflict
2.Child Theme Related issue
3.CSS/JS Customization
4.Disabling Cache
5.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[fabipaolini]

I’ve been experiencing EXACTLY the same issue on several websites. We haven’t been able to resolve it either - unless we revert to an older version of Wordpress.
It seems that I’m going to have to stop using the Grid as an option because this keeps on happening.

[ruenel]

Hello @fabipaolini,

Please make sure that you are up to date. Our latest versions are the following:

• WordPress 5.5.1
• PHP 7.2 or the latest
• X theme 7.2.3
• Cornerstone 4.2.3
• The Grid 2.7.8

If you are still experiencing the same issue, we kindly ask that you open up your issue in a separate thread along with your login details. The longer threads get in the forum, they become more difficult to support as they tend to drift off-topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thank you.

[TSwebsite]

Hello,

We found that the problem was related to CSS, coming from the “The Grid” plugin.

In wp-content/plugins/the-grid/backend/assets/css/admin-post.css, line 55, we can find the following:

body.admin_page_the_grid_settings #wpbody,
body.the-grid_page_the_grid_skins_overview #wpbody,
body.the-grid_page_the_grid_import_export #wpbody,
body.the-grid_page_the_grid_global_settings #wpbody {
	display: none;
	overflow: hidden;
}

The display: none; was hiding the wpbody and so we couldn’t see anything.

[tristup]

Hi @TSwebsite,

Glad that you are able to find the solution, still I recommend you troubleshoot the common issues and update the version mentioned by my colleague.

Thanks