The contact form does still not give feedback

[rxrbxr]

When people try to contact with us, some of the messages either lost on the way or sent it to us twice, On our contact page, the “Send” button does not give any feedback to the people who wants to contact with us whether it is send to us or not. There is no spinning wheel or progress bar.

• We are using a compatible version of the plugin which is Contact Form 7: | Latest Supported Version: 5.1.1
• None of the plugins cause the problem.
• Ill provide you the login details.

[lely]

Hi Jamie,

I can see JS error on the page. The error is because of the following code on Theme Options > Global JS

<!-- LinkedIn Insights -->

_linkedin_partner_id = "471186";
window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || [];
window._linkedin_data_partner_ids.push(_linkedin_partner_id);
</script><script type="text/javascript">
(function(){var s = document.getElementsByTagName("script")[0];
var b = document.createElement("script");
b.type = "text/javascript";b.async = true;
b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js";
s.parentNode.insertBefore(b, s);})();

Try to remove the entire code and check again. Try to remove the script tag on that code. It is causing an error.

Hope this helps.

[rxrbxr]

Hey Lely,

I have removed the entire code and the contact page is still the same. There is no spinning whell or etc.

Can you check the problem again?

Thank you in advance

[christian]

Hey Jamie,

In that past, we regretfully have omitted the Contact Form 7 loader. We brought it back in X 6.1.0. You’re using X 6.0.4 so you still don’t have the loader. Please update to the latest version of X and also update Cornerstone to avoid version incompatibility.

I’d also like to point out that when checking for Version Compatibility, you need to ensure that you’re using all the software version in the list. That means you need to update X, Cornerstone and Contact Form 7 and the rest of the plugins that you’re using that are in the list.

I just tested the Contact Form 7 in my test site and the loader works.

Hope that helps.