My website looks good on my desktop but on my mobile phone the header is not allowing any spacing on the right side. And for the main text this is outside of the window. I’m even not able to scroll to the right to see the rest of the text. When turning my phone horizontal everything look ok.
Hello @crossivity,
Thanks for writing in! I have checked the site url associated with your license. It seems that it is now using X theme or Pro theme. It is using a different theme. To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
Regards.
The URL associated with the theme is not accessible publicly and therefor redirecting to our current (not using X / Pro theme) site.
I just found a solution for the text that is outside of the window. It turned out global container was off. So this issue has just been fixed. However the header still isn’t. If you need access to the site, please provide me with you public IP (DM) and I’ll add it so you can visit the site.
Hello @crossivity,
We are located in different parts of the world so we cannot provide a specific IP since another staff might be handling this ticket the next time around. If you can, please temporarily disable the IP blocker so that we can check your website.
Thank you.
Hi @jade,
Thank you for you help. I’ve just managed to get everything sorted and the site now looks as expected.
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