Any issues where the header won’t save changes?
The main text has HTML and will sometimes show as changed LIVE but then disappear. I put it back and disappear again in all three header versions.
Hello @verobeachmarketing,
Thanks for writing to us
I tried to access your Dashboard by the given credentials but after inserting login details It is asking for verification code. It seems that you are using OTP login plugin please temporarily disable the plugin so that we can access your Dashboard and investigate the problem.
Thanks
I tried sending the access code twice in the secure message not sure if that notified you or not. I could see you were trying to login etc. Please check it again, and text my cell phone and I will send it quicker.
Hello @verobeachmarketing
I didn’t see any access code in the secure note yet from you since I try to log in today as well and wited for your access code in the secure note. Sorry, It is not possible for us to connect over the cell phones with you. It is out of the support scope
Thanks for understanding
Can we set a day and time for me to update the access code for you to get in?
Hey @verobeachmarketing,
We’re a team working in different shifts and in different timings so it would not be possible to set a day/time for any of us. You can disable the security plugin temporarily so we can take a look at your setup.
In the mean time please check your HTML content as this usually happens when there is an invalid html code with orphaned or a missing a closing tag, please check your content and look out for a missing tag and close it.
If the issue persists then please follow the troubleshooting steps here specific to your error https://theme.co/docs/warnings-in-the-builders
For general troubleshooting you can follow https://theme.co/docs/common-issues
Hope this helps!
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