Text formatting on live site that isn't in the code?

Support
#1

Hi,

I’ve got a few issues.

  1. On our About Us page, the lead photographer and the testimonial text is formatting as bold. But in the html code it is just normal. THere is no class associated with the text which could be pulling it through from somewhere else either.

  2. On the Contact Us page, one of the custom headlines (Email us) is acting like a link. It has the wrong colour and changes on hover. Again, there is no code installed to support this.

Please help.

Thanks

Alex

#2

Hello Alex,

Thanks for writing in!

Regretfully we could not investigate your site since it is in under construction mode.

1.) This issue may have occurred because you have inserted a <strong> , <b> or any unclosed html tag that has a bold property. Please check any of your custom html that you may have added on the page. Check your topbar content if you have one or within the page like in a text element or raw content element as well.

2.) The same thing happened here like in number 1. Most probably, there is an unclosed <a> somewhere where is made the custom headlines into a link.

Hope this helps. Please let us know how it goes.

#3

Hi RuNel,

I’ve removed the construction page barrier, so please take a look.

I’ve reviewed all code and there doesn’t seem to be a reason for it. Whilst in Cornerstone it appears correct, but when loading live it shows as bold and with the link etc.

#4

Hi There,

This is most likely to an unclosed strong tag.

If you can´t find the mistake, please provide your login credentials so we can take a closer look.

Thanks!

#5

Hi Joao,

Yeah sorry, I can’t find it. Details below:

#6

Hi There,

Please provide our user with admin privileges.

Thank you

#7

Hi Joao,

I’ve changed this for you.

Alex

#8

Hey Alex,

1.) Here’s is the unclosed <strong> tag.

The correct one:

<strong>Keith Mcmahon</strong>

2.) And here is the unclosed <a> tag;

The correct one:

<a href="tel:1234567890">1234567890</a>

I have used a fake number.

#9

DOH!

I couldn’t see for looking. Thank you Rue.

#10

You’re welcome!
We’re glad we were able to help you out.