Text doesn't stay in position

Support
#1

On my page - http://staging.dwanedigital.co.uk/seo/

I have a series of paragraphs which have headings and in cornerstone they look like this (which is how they should look)

However (i’ve noticed this a few times now) when I load the page, they appear like this

I’ve cleared all the caches on the site, checked on fresh devices, incognito browsers etc. and they all appear the same. Why is the text reverting to that position even when I haven’t placed it there in cornerstone?

#2

Hi Ryan,

That’s a peculiar behaviour. Would you mind giving us login details so we can take a look personally. Please add the login details on a Secure Note.

#3

Hi,

I have added a secure note with the login details :slight_smile:

#4

Hi Ryan,

It seems to be working now. I just duplicated the text and removed the first one. It seems to be an issue with the older version of x. I would recommend you to try the new version of x and cornerstone but do create a backup before doing so or do it in a staging site first.

Let us know if you need anything else.

Thanks

#5

I’m currently running a child theme of that version of X. How would I go about updating safely?

#6

Hi Ryan,

You can use backup plugins in Wordpress like All-in-one Migration to create a backup. Once that is done, you can just head on over to Appearance > Themes.

Then locate the X parent theme and click Update Now. Then go to Plugins and update Cornerstone as well.

Then since you are using the W3 Total Cache plugin, make sure you Purge All Caches to prevent possible issues.

Hope this helps.

#7

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