Templates not saving - and all previous templates vanished

Support
#1

Hi, we’ve had our site up and running for a while in Pro and it’s been working fine.

However having just logged in, I’ve noticed all Templates have gone from the Templates area, and none of the newly created templates save (although they do say they have saved when creating them - but don’t show up in the Templates section and we can’t add on other pages).

Any help would be much appreciated!

Thanks

#2

Hey Mark,

The login details you’ve provided doesn’t work. I believe you changed it because you posted them publicly. Please update us with the new credentials.

For now, please try the solutions listed below if applicable.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches then temporarily deactivate your caching plugin and other optimization plugins. Also, clear your browser’s cache.

  3. If you’re using a CDN, please clear the CDN’s cache and temporarily disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. If you’re using a child theme, please switch to the parent theme.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#3

Thanks I’ll give that a try. The login details are in a secure note - are you saying these are publicly viewable?

#4

Hello Mark,

I have logged in and I can confirmed that the starter pack and even saving a page as a template has an issue. There could be a corrupted file in the theme. Can you please re install Pro theme? Please check out “Manual Updates” section in this documentation:

If still having some issues, can you please provide FTP details so we can check your theme files and settings?

Thanks.

#5

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