Hello,
I have the X Theme and I am trying to import some template I built on another store.
Usually everything works fine but now I am not able to import templates or, to install a new block such as a footer from the design cloud.
Here’s the error displayed:
Sorry! Your file is not properly supported.
I have cleared the style cache as well as checked I have the latest version of theme and plugin. All seems on top.
What can cause this?
Hi Alessandro,
Thank you for writing in, first please try updating PRO to the latest version (3.2.3) and see if that resolves the issue. If not, try deactivating the ConvertPlus as there is a bug on that plugin with Design Cloud.
If it still not working, please do testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Let us know how it goes,
Cheers!
Hi there,
I have updated the Pro theme as well as deactivated most of the plugins. Currently the only plugins active are the one I had at the beginning when Pro templates and design cloud was still working fine.
Is there any other help you can give me? How can I see what the problem is?
Hello Alessandro,
I have logged in and investigated your site. It seems that I cannot replicate any issues. I have imported a template from my local testing server and I also imported some footer templates and content templates from the Design successfully with no issue. Would you mind providing us which template you have imported that you have experienced the issue? If you were trying to import a page template, maybe you can send it to us as well so that we can double check it in our local testing servers.
Thank you in advance.
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