Template upload not working

[amanjaura]

Hello, I am trying to import a template to cornerstone and it is not loading. This is the error I am getting in dev console.
Rejecting Controller promise

1. {name: ‘media::upload_media’, data: {…}, success: false}

2. data: {message: ‘Sorry, you are not allowed to upload this file type.’}

3. name: “media::upload_media”

4. success: false

5. [[Prototype]]: Object

1. constructor: ƒ Object()
2. hasOwnProperty: ƒ hasOwnProperty()
3. isPrototypeOf: ƒ isPrototypeOf()
4. propertyIsEnumerable: ƒ propertyIsEnumerable()
5. toLocaleString: ƒ toLocaleString()
6. toString: ƒ toString()
7. valueOf: ƒ valueOf()
8. __defineGetter__: ƒ __defineGetter__()
9. __defineSetter__: ƒ __defineSetter__()
10. __lookupGetter__: ƒ __lookupGetter__()
11. __lookupSetter__: ƒ __lookupSetter__()
12. __proto__: (...)
13. get __proto__: ƒ __proto__()
14. set __proto__: ƒ __proto__()

Following is the server Info:

Server architecture	Linux 3.10.0-1160.45.1.el7.x86_64 x86_64
Web server	Apache
PHP version	8.0.17 (Supports 64bit values)
PHP SAPI	fpm-fcgi
PHP max input variables	3000
PHP time limit	300
PHP memory limit	512M
Max input time	300
Upload max filesize	512M
PHP post max size	512M
cURL version	7.81.0 OpenSSL/1.1.1n
Is SUHOSIN installed?	No
Is the Imagick library available?	Yes
Are pretty permalinks supported?	Yes
.htaccess rules	Custom rules have been added to your .htaccess file.

[ruenel]

Hello @amanjaura,

Thanks for writing in! Based on the information that you have sent to us, it seems that there is a filetype attached to the template that is not allowed by your server. In most case, your server does not allow you to upload an .SVG file (or it could be something else) that is currently in your template. Please check for it. You could also temporarily remove the .svg file, save your template and then try to upload it again.

If this is not helping, please provide us access to your site or at least send to us the template that you would like to import to you site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[amanjaura]

awesome. It was an svg file. Installed the SVG support plugin and installed the template and it worked. Thank you so much.

[ruenel]

You are most welcome, @amanjaura.