Template starter pack won't upload

Support
#1

Hi everybody,

I’m a bit 'confused about X theme, pre-installed themes, demos and stack and especially what contains the template starter pack reachable from the template editor.

Here’s what I want to do:
I have a homepage divided into sections. I would like to load in one of the sections a layout already made and then modify it and adapt it to the look&feel. Let’s say, for example, a background with two cards each made by an icon, text and a call to action button centered.
(I saw doing this operation in a tutorial of a few years ago).

I tried to upload the starter pack from the template manager but I get the error "Sorry! Your file is not properly formatted "

After some researches I have proceeded to correct the wp-config.php and php.ini files to allocate more memory without success in uploading the starter pack.

I also contacted the host to request the PHP update (v5.3.29) - not yet done.

At this point I have a doubt. What does the starter pack template contain?

Because from the Stack menu (X theme) I have access to Integrity, Renew, Icon and Ethos.
While in the Page (WP editor) I can choose between the templates (Standard template, Blank - Container | leader, footer, etc.)

I have already uploaded the stater pack and that’s why I’ve received an error?

In this case, to upload parts of a web page that interest me, do I have to load a Demo and then save its parts as templates and reload them in a chosen stack (for example, Integrity)?

If so, how can I upload the demo integrity 3 (for example)? I can not find the demos anywhere.

Sorry for the verbosity, but I struggle to understand since I’m not a native English speaker.

thank you

Isacco

#2

Sorry forget last question I found Demos in Validation area.

#3

Hello @BYC,

Thanks for asking. :slight_smile:

The starter pack in X Theme contains predesigned content layouts like About, sales etc and Presets like accordion.

I have recorded a screencast that you can take a look to get familiar with using Content and Presets that comes with starter pack. https://cloudup.com/cMta7AjtFzk

Regarding PHP please make sure that you are using at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues.

Thanks.

#4

Many thanks to you for the answer and the video, it’s awesome!

Watching it I confirm that the starter pack has not be loaded because I do not see anything in the Cornerstone templates’ drop-down menu and neither in the presets.

I’ve forwarded to my host the PHP upgrade request, do you think it’s just that or there may be something else?

tnx

#5

Hi There,

Can you confirm if your starter pack now works ?

For the PHP upgrade you have to wait for your server provider reply.

Thanks

#6

Hallo,

no, my starter pack is not working.

#7

Can you please send us your website details so that we can have a look.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
    All the best!
#8

done it! tnx

#9

Hi There,

I’m getting an internal server error when accessing your site URL (see secure note). Please contact your hosting provider to resolve this issue as they access to your error logs.

Thanks!

#10

Please can you check now?

I delete the php.ini file and restored the original wp-config.php since the error appeared after editig theme

#11

Hi There,

Can you confirm if you have upgraded the PHP version?
The issue is related to this. The template pack is not getting imported.
Please check this post.

Thanks

#12

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