Template Starter Pack Missing 2

[jtboyce]

Hello, I’m a brand new Pro user and I don’t see the option to “Get Starter Templates”. Template Manager is completely empty. How can I get those?

Thanks,
Jim

[prakash_s]

Hello Jim,

Thanks for writing to us.

It might be the issue of plugin conflict or version compatibility issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache
5. Child Theme

If none of those work, please send your details in a secure note so that we can investigate your settings. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks