Template shows Initializing

[mzohner]

I have purchased license for x theme, and trying to install “konnect app” template to my local system using XAMPP. But, it shows “initializing” only and not working properly. I have updated with following settings;

Post Max Size 1024M
Time Limit 120s
Max Upload Size 1024M
MY WEB SERVER CONFIGURATION IS…

Software – Apache/2.4.43
PHP Version - 7.2.31
MySQL Version - 5.5.5-10.4.13-MariaDB

Still not showing any solution.
I have made many changes in configuration, but it’s totally worthless. Please help me out for the same.

[marc_a]

Hi Michael,

We recommend to do the following steps below:

1.) Edit MySQL configuration (depending on hosting so the user may check their documentation or directly contact hosting support), but on my local installation it’s the my.ini, to locate the “my.ini” go to your xampp/mysql/bin/my.ini

2.) Find max_allowed_packet and set it to 8mb or 16mb

3.) Find innodb_log_file_size and set it to 128mb , perhaps 64mb or 256mb or greater should work too.

Note: The MySQL server should be restarted to make sure the new configuration takes effect.

I also followed the steps above on my local xampp server and it is working like a charm.

Thank you.