Template Manager not loading

Support
#1

Hi team,

Just updated to 2.0.4. Was really excited to use the new template manager but unfortunately it’s not loading. At all. See image:

What I’ve already tried:

  • Clearing website cache, browser cache
  • Using a different browser (tried Safari & Chrome)
  • Using a different device
  • Testing Pro with the template manager on a different website of mine (it did work on the other website—same host/server).
  • Removing custom CSS & JS
  • Deactivating plugins

Any help would be much appreciated.

#2

Hello There,

Thanks for writing in! There could be a fatal error on the page. In most cases, fatal errors is due to PHP memory exhaustion. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#3

Still doesn’t work.

#4

Hello There,

I have taken a closer look and it seems that you do not have the same URL setting with your WordPress dashboard URL.

Please edit your wp-config.php again and add this lines posted in the secure note.

Hope this helps. Please let us know how it goes.

#5

Fixed that, but still have the same issue.

If I try to launch the Template Manager from certin places I get this:

“Missing translation: app.templates.welcome”

#6

Hello there,

When I login into your site, I can already see it working. Please confirm if it’s also working on your end.

I’ve cleared your style cache after checking Template Manager just in case you’ve missed it.

Thank you.

#7

Working. Thank you!

#8

You’re welcome! :slight_smile:

#9

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