Template Loader Error

Support
#1

Hi,
WP Frontend is recently failing to load the basic template “Blank Container header, footer” through the template-loader.php file. The weird thing is that this error only occurs on one of several pages that using the same template that will output different content through a plugin via short-code. (see screenshots below).

templateloader-1
templateloader-12598×420 163 KB

when i am switching on php-debug it shows me some detailed information that it cant load properly the template php-file. I can fix it by hard-coding the absolute server-path via in the template-loader.php as a non viable work-around:

$prefix = "/www/htdocs/w01824b9/choc-mate.de/wp-content/themes/pro/framework/legacy/templates/";
if(!str_starts_with($template, $prefix)) $template = $prefix . $template;

for some reason the template php-file is located in a legacy folder which looks weird although i am using Theme: Pro Version: 6.5.15

I am looking forward getting some advice and help

#2

Hi Benedikt,

Thanks for reaching out.
You mentioned that you are using the Pro version 6.5.15 which is an older version of the theme. I would suggest you update the Pro to its latest version i.e. 6.6.4 and check if that resolves the problem, if not please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Also note that PHP warnings are not a blocker and you can suppress the warning messages by adding the define( 'WP_DEBUG', false ); code into the wp-config.php file.

Thanks