-Template error We are sorry demo failed to load

[Kosrona]

Unfortunately, the search in the forum has yielded nothing.
I tried to load a new template and now I get this error.

-Template error We are sorry demo failed to load

what can I do?

[prakash_s]

Hello @Kosrona,

Thanks for writing to us.

I recommend the following troubleshooting about your demo import from Design Cloud.

Increase PHP Memory Limit

I recommend increasing the following server settings to the specified value or larger. Please consult your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fopen. The value must be On in order for your server to receive data from our server.

After all the server settings are configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content.
2. After the import is done then activate it again

In case if it doesn’t work for you after settings this server configuration please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password
• Demo Name that you are trying to import.

You can find the Secure Note button at the bottom of your posts

Thanks